Oklahoma Health Care Authority
2020 Telehealth Summary

Date Posted: 8/11/2020

COVID – 19 Resources

Telehealth is playing a critical role in increasing access to care for patients during the COVID-19 outbreak. Many providers have questions about how to adopt telehealth, what new policy changes mean, and what others are doing to leverage the power of Telehealth in reaching more people. The resources listed below include fact sheets, toolkits, ongoing webinars, and CDC guidance related to COVID-19. We also realize it’s a stressful time for health care providers, responders, and all others impacted by COVID-19.

The link below will provide you with up to date information and help answer questions you have.

COVID-19 Resources

Direct Link: COVID-19 Resources

Date Posted: 4/28/2020

Expanded use of Telehealth and Telephonic services during COVID-19 National/State Emergency for COVID-19

The Oklahoma Health Care Authority is allowing expanded use of telehealth beginning March 16, 2020 through April 30, 2020 for services that can be safely provided via secure telehealth communication devices for all SoonerCare members. OHCA will assess the status of the COVID-19 situation toward the end of April to determine if the expansion should be continued. Providers will continue to meet the requirements of OAC 317:30-3-27 in delivering telehealth services and must submit claims using the GT modifier. Additionally, the use of telephonic services (non face-to-face) may be utilized in instances when the SoonerCare member does not have access to telehealth equipment, the service is necessary to the health and safety of the member, and the service can safely and effectively be provided over the telephone. For providers who bill E&M codes, the codes for telephonic services are 99441, 99442 and 99443. Other healthcare professionals can bill using 98966, 98967 and 98968.

Providers are encouraged to create internal policies and procedures regarding the use of telehealth during a national/state emergency so that all staff understand its appropriate use during this time. Documentation in the client’s record should either reference the provider’s internal policy or otherwise indicate why telehealth was utilized if the service was not reimbursed via telehealth prior to March 16, 2020.

If you have any questions, please call the OHCA Provider Helpline at 800-522-0114.  Thank you for your support of SoonerCare.

Date Posted: 3/23/2020

Telehealth Coverage Policies

As things rapidly develop on both what we know about COVID-19, policies around telehealth have also been developing alongside of it. COVID-19 Telehealth Policies is a summary of what is covered by various public and private payers with the information that has been released. Keep in mind that events are evolving and to consider this a living document that could change frequently as new information and new policies become available/are enacted. CCHP will continue to make updates when they become available.

Date Posted: 3/17/2020